Troubleshooting
This topic describes possible error messages that you might encounter in Brava!, their causes, and solutions.
Errors When Sending Files to Brava!
| (500): Internal Server Error While Queuing Files | |
|---|---|
| The first stage
of viewing a file involves sending it to the Brava server to be queued for
processing. At this stage the user sees the "Queuing Files" message. If a
problem occurs during the process the following error is displayed:
There was a problem queuing the files you selected with Brava! The error reported was "The remote server returned an error. (500) Internal Server Error." |
|
| Cause | Undetermined. |
| Solution |
Contact your administrator to determine more details by examining the Brava Service log located at http://<computername>/BravaServer/status.aspx, where <computername> is the name of the computer where the Brava server is installed. |